Cancellation policy

Purchase Options & Cancellation Policy

Purchase Options

We accept orders through our online store. Available payment methods will be displayed at checkout.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

When you place an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been dispatched.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, such as an obvious pricing error, stock issue, suspected fraudulent transaction or inability to fulfil the order. If we cancel an order after payment has been taken, you will receive a full refund of the amount paid.

Pre-Orders

Where an item is identified as a pre-order, payment is taken at the time the order is placed.

The estimated dispatch date will be displayed on the relevant product page. This date is an estimate and may change due to manufacturing, quality control or shipping delays.

If there is a significant delay or we are unable to fulfil your pre-order, we will contact you and provide the appropriate options in accordance with UK consumer law.

Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at info@elohimstudios.co with your order number.

We will make reasonable efforts to accommodate cancellation requests before dispatch. If your order has already been processed or dispatched, our standard cancellation and returns procedure will apply.

Where you have a statutory right to cancel under UK consumer law, we will honour that right regardless of whether the order has been dispatched.

Statutory Cancellation Rights

For most online purchases, UK consumers have a statutory 14-day cancellation period under the Consumer Contracts Regulations 2013.

Where applicable, you may cancel your order within 14 days of receiving the goods without providing a reason. You will then generally have a further 14 days to return the goods.

If you cancel an order in accordance with your statutory rights, we will provide any refund due in accordance with applicable UK law.

Refunds

Where a refund is due, we will refund the relevant amount using the original payment method unless otherwise agreed.

We may wait to issue a refund until the goods have been returned or you have provided evidence that they have been sent back, where permitted by law.

This policy does not affect any statutory rights you may have under UK consumer law.