Refund policy
We want you to love your purchase. If something isn’t quite right, here’s how returns work.
Your right to request a refund (within 14 days)
Under UK distance selling regulations, you have the right to request a refund within 14 days of receiving your item.
To exercise this right, you must notify us within 14 days after delivery. Once you notify us, you then have a further 14 days to return the item to us.
You can contact us at info@elohimstudios.co and make sure to include any relevant photographs.
Returned items should be:
• unworn
• unwashed
• in their original condition
• returned with tags attached where possible
Customers are responsible for return postage costs, unless the item is faulty or incorrect.
Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
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Exchanges
We are happy to offer size exchanges where stock is available.
Customers are responsible for return postage and re-delivery costs unless the item is faulty or incorrect.
Exchanges do not affect your statutory right to request a refund within the cancellation period.
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REFUNDS OR EXCHANGES ON ITEMS THAT ARE DAMAGED
To start a return on faulty items, you can contact us at info@elohimstudios.co and make sure to include photographs of the damaged products we can resolve the issue.
To be eligible for a return:
- The item(s) should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the order number
If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense.
We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
Refunds will be issued upon receiving returns.
Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, allow approximately 10 -15 business days for refunds to reflect on your account, depending upon the bank.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elohimstudios.co.
NOTE: Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at info@elohimstudios.co.
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Items that cannot be returned
We may be unable to accept returns if items:
• show signs of wear or washing
• are not in their original condition
• are returned significantly later than the permitted return timeframe
This does not affect your statutory rights if an item is faulty or not as described.